Terms & Conditions

At LYNNsteven we try to provide sufficient information about our merchandise, if you have any questions prior to purchasing a garment we would be happy to answer them. Simply email info@lynnsteven.com or phone us at 604.899.0808.

Shipping

Shipping Rates 

Free Expedited Shipping on all orders over $150 before tax in North America

Canada
$6 CDN: 2-5 Business Days (Canada Post Regular Mail) for smaller goods
$15 CDN: 1-3 Business Days for Western Provinces (Canada Post Xpresspost)
$25 CDN: 1-3 Business Days for Eastern Provinces & Territories (Canada Post Xpresspost)
$35 CDN: 2-5 Business Days (Canada Post Xpresspost) for heavier, bulkier goods
Xpresspost packages are shipped with a tracking number.

USA
$15 CDN: 2-5 Business Days (Canada Post Regular Mail) for smaller goods.
$30 CDN: 2-3 Business Days (Canada Post Xpresspost) Tracking number included.

International
$25 CDN: Canada Post Xpresspost without a tracking number or insurance
$70 CDN: Canada Post Xpresspost with a tracking number and insurance

When checking out, please select your preferred shipping method. We always ship out items same day or next day. Please allow extra time if you place your order on the weekend as orders placed on Friday will not be shipped until the following Monday. If you have any special shipping instructions or do not see your preferred method available when checking out, please contact us before placing your order at info@lynnsteven.com and we can make other arrangements.

Shipping and handling charges are non refundable.

LYNNsteven is not responsible for items lost during shipping. We recommend that you select a shipping option that includes tracking if you are concerned about items lost during transit.

Please keep in mind that certain countries may apply taxes and duties at the border which are the responsibility of the purchaser. All taxes and or duties incurred at customs are not the responsibility of LYNNsteven Boutique.

Return Policy

Please email us within 5 days of receiving your order if you would like to make a return. We do not offer returns or exchanges on underwear and jewellery. Returned merchandise must arrive back at LYNNsteven no more than 21 days from the time you place your order. All returns must be in 100% new condition, not worn or washed/dry cleaned with all tags in place. Please ensure returned clothing is packaged safely as we cannot accept damaged returns. 

PLEASE SEND RETURNS TO:
LYNNsteven Boutique
225 Carrall Street
Vancouver, BC, V6B 2J2
CANADA

Please Include: a copy of your invoice, contact information and a brief description of the reason for the return.

LYNNsteven does not assume any shipping costs or duties on exchanges, and any additional shipping charges incurred when shipping out an exchange will be charged to your credit card according to your preferred shipping method.

Packages sent COD may be denied or the charges will be applied to your exchange order.

Cancellation of Orders and out of Stock Items

You may only cancel your order via telephone or email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel.

You are responsible for all shipping costs. LYNNsteven may cancel your order or part of your order if the item is sold out and no longer available - we will contact you via telephone or e-mail to discuss your order.